Tiered Service Plans

Silver

  • Parts
  • Labor
  • Travel
  • Unlimited Technical Phone Support
  • Remote Access Support
  • Preventative Maintenance
  • Sample Pathway Coverage
  • Loaner Instruments
  • Spare Parts Kit
  • Reponse Time - 48 Hours

Gold

  • Parts
  • Labor
  • Travel
  • Unlimited Technical Phone Support
  • Remote Access Support
  • Preventative Maintenance
  • Sample Pathway Coverage
  • Loaner Instruments
  • Spare Parts Kit
  • Reponse Time - 48 Hours

Platinum

  • Parts
  • Labor
  • Travel
  • Unlimited Technical Phone Support
  • Remote Access Support
  • Preventative Maintenance
  • Sample Pathway Coverage
  • Loaner Instruments
  • Spare Parts Kit
  • Reponse Time - 48 Hours

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More Details

Parts

Includes all hardware and electronic parts required to resolve an issue with the exception of sample pathway and consumable items.

Labor

All plan levels include labor time to resolve issues.

Travel

All plan levels include travel time to resolve issues.

Technical Phone Support

All plan levels include unlimited technical phone support to resolve issues.

Remote Access Support

Enhanced technical support via remote access to EST Analytical product lines.

Preventative Maintenance

One preventative maintenance on-site call per year.

Sample Pathway Coverage

Repair of sample pathway as a result of sample induced issues in compliance with the terms and conditions of the plan level agreement.

Loaner Instruments

Loaner instruments provided for EST Analytical product lines that require return to depot repair

Spare Parts Kit

On-site supply of common repair and preventative maintenance parts

* Parts and labor for sample pathway induced issues are covered only under the Platinum Plan level

Instruments Covered

A versatile GC & GC/MS rail autosampler system.

The most reliable purge and trap autosampler on the market.

A liquid gas extraction system.

An innovative purge & trap concentrator

The Cobra

A reliable and affordable GC & GC/MS liquids autosampler.

EST 8100 Autosampler

81 Position Archon Purge and Trap Autosampler

EST Encon Concentrator

Reliable VOC concentrator for purge and trap

Archon

51 Position Purge and Trap Autosampler

Additional

EST Analytical provides multi-vendor support for purge and trap products as well as system support of complete VOC lines including GC and GC/MS.

Other Options

Parts Only Agreement

Perfect for the self maintainers. All hardware and electronic parts provided along with EST’s unlimited Technical Phone Support.

PM Only Services

EST Analytical provides preventative maintenance solutions that are designed to help your instrumentation maintain peak performance.

Block of Time (BOT)

BOT Service Plans are a cost effective alternative to full service agreements. These plans are not tied to any one instrument thus affording the laboratory the flexibility to place service where it is needed. The program consists of prepaid blocks of labor with a 72 hour response time. Labor rate discounts are applied according to the block size. 

Woman Soldering Machine

In-House Depot Repair

EST offers Bench Repair solutions for a wide variety of instrumentation. All you need to do is package the instrument and ship it to us, and our trained bench repair technicians can troubleshoot and repair your problem in a timely manner. If you would like, an optional analytical evaluation can be done after any repair.

Per Incident Repairs

EST Analytical offers competitive labor rates for incidental repair services for your Purge and Trap and GC and GC/MS systems.

Star Service Program

EST Analytical is nationally recognized as a Star Service Provider. You may use your Star Dollars towards any one of our plan levels or the options listed above.