On-Demand Services

SERVICE CAPABILITIES

EST Analytical provides on-site service for a variety of Sample Introduction Products including Purge and Trap / VOC Instrumentation and GC Autosamplers interfaced with GC and GCMS products. The Service Group at EST Analytical brings over 150 years of VOC application experience to your laboratory. Our specific knowledge base of Purge and Trap Instrumentation along with factory training on GC and GCMS products sets us apart from alternative service solutions due to our “Complete System” approach to troubleshooting.

PRODUCTS SERVICED BY EST ANALYTICAL

SERVICES PROVIDED ON-SITE

• Demand Repair Service – Service performed on an incidental basis. Service is provided within 3-5 days or sooner if service representative availability allows. EST Service Charge and standard labor and travel rates will apply. Required parts are sold at current list prices.
• Preventative Maintenance – Services designed to reduce errors to keep instruments running efficiently
• Instrument Refurbishments – Sample pathway replacement for Purge and Trap Concentrators
• Contract Support – Unlimited onsite services calls or return to depot repairs. Response time of 48 hours with parts, labor and travel included.
• Warranty Support for EST Products
• On-Site Training Courses – EST Analytical can provide customized training courses at your facility. Courses include maintenance and repair of purge and trap systems as well as GC and/or MSD instrumentation.

CONNECT WITH EST SUPPORT

There are several ways that you can take advantage of EST Support:

Speak to Tech Support Monday through Friday 8:00AM to 5:00PM EST.
Phone #: 513.642.0100

Email our Tech Support Group at: Support@estanalytical.com

Log your service request direct through our on-line request form.

PREVENTATIVE MAINTENANCE SOLUTIONS

EST Analytical provides preventative maintenance solutions that are designed to help your instrumentation maintain peak performance. Customers receiving PM service from our factory trained service engineers experience the following benefits:

• Reduce Downtime
• Increased Reliability
• Increased Production
• Reduced Repair Costs
• Extended Instrument Life

One of the key side benefits and cost savings realized by our customers is the ability of the PM Service to identify potential repair items that can be addressed during the PM. Simple repairs can be addressed during the PM without the need for costly scheduled repairs at a later date by combining the repair with the maintenance service.

SERVICES PROVIDED

Purge and Trap

• Trap and Mort Replacement
• Vent and Bake Valve
• Vent Line Restrictor
• XYZ Mechanical Maintenance
• Bushing and Bearings
• Gripper Maintenance
• Syringe Maintenance
• SW Updates / Inspection
• Application Method Review

Combustion Analyzers

• Thermocouples
• O-Rings
• Perma Pure Dryer
• Quick Connects
• Vacuum Maintenance
• Thermal Switch
• Ozone Killer
• Inline Filters

PM SERVICES INCLUDE

• Parts and Labor (Zone/Travel charges additional)
• Full system performance evaluation
• Method/Application review with the user

PM PRODUCTS

INSTRUMENT REFURBISHMENT

Over the course of analyzing for VOC’s, the purge and trap’s sample pathway will develop active sites and deposits. This results in low response, inconsistency, increased carryover, and high RSD’s for heavier, late eluting analytes. These issues lead to reduced throughput and efficiency due to increased calibration attempts and excess quality control verifications. After refurbishment, the instrument has a new sample pathway free of the issues listed above.

WHAT DO YOU GET FROM EST ANALYTICAL?

• Complete Sample Pathway replacement
• New 6-port or 8-port valve
• Vocarb 3000 (K) Trap alternate traps by request.
• Replacement of fittings – Silco Steel or Siltek
• Complete Mechanical Evaluation.
• Operational Qualification (OQ)
• Data Pack (Available With Bench Repair Only)

MECHANICAL EVALUATION NOTE :

If the evaluation exposes problems beyond what the refurbishment will resolve, we will contact you to discuss the findings before performing any additional repairs.

TRAINING PROGRAMS

INSTRUMENTS SUPPORTED

EXAMPLE MODULES

MODULE 1 – BASIC GAS CHROMATOGRAPHY

MODULE 2 – PURGE AND TRAP THEORY

MODULE 3 – PURGE AND TRAP FAMILIARIZATION

MODULE 4 – PURGE AND TRAP TROUBLESHOOTING

MODULE 5 – GCMS PT USER TRAINING

MODULE 6 – PURGE AND TRAP – ENVIRONMENTAL METHODS FAMILIARIZATION

BENCH REPAIR

To schedule a bench repair, please make sure to have the instrument model and serial number available. You may either click on the “Request a Quote” button or contact EST Technical Support directly.

Support Contact Options

Free Technical Phone Support:
888.890.1404 or 513.642.0100 – Choose option #1
Email: support@estanalytical.com

BENCH SERVICES OFFERED

EST offers Bench Repair solutions for a wide variety of instrumentation. All you need to do is package the instrument and ship it to us, and our trained bench repair technicians can troubleshoot and repair your problem in a timely manner. If you would like, an optional analytical evaluation can be done after any repair. See below for a list of instruments that our trained bench repair technicians can support.

PREVENTATIVE MAINTENANCE

Do you have an autosampler or concentrator that requires annual/semi-annual preventative maintenance in order to maintain performance or certification? Let EST  perform the preventative maintenance at our bench repair facility, and avoid paying the travel fees associated with on-site service. EST offers bench PM services for Centurion, Archon, 8100, and 4552 autosamplers; as well as EST, Tekmar and OI concentrators.

REFURBISHMENT

Is your concentrator giving you problems with carry-over or poor responses due to activity in the sample pathway? EST offers bench refurbishment as an option to get your concentrator running like new. With an EST refurbishment, you will get the entire sample pathway replaced starting at the sample mount and extending through your analytical trap and GC transfer line tubing. A complimentary analytical evaluation will be done post-refurbishment to verify the concentrator’s performance. See below for a list of instruments that our trained bench repair technicians can refurbish.