Includes all hardware and electronic parts required to resolve an issue with the exception of sample pathway and consumable items.
All plan levels include labor time to resolve issues.
All plan levels include travel time to resolve issues.
Unlimited Technical Phone Support
All plan levels include unlimited technical phone support to resolve issues.
Remote Access Support
Enhanced technical support via remote access for EST analytical product lines.
One preventative maintenence on-site call per year.
Sample Pathway Coverage
Repair of sample pathway as a result of sample induced issues in compliance with the terms and conditions of the plan level agreement.
Loaner instruments provided for EST analytical product lines that require return to depot repair.
Spare Parts Kit
On-site suply of common repair and preventative maintenance parts.
* Parts and labor for sample pathway induced issues are covered only under the Platinum Plan level