Service and Support
Technical Support 888-890-1404 or firstname.lastname@example.org
EST Analytical has several full time telephone support persons to assist you with questions on your volatile systems or on any of EST Analytical products. Our people are easy to reach, courteous and very knowledgeable. We help hundreds of customers to efficiently work through problems with their volatile instruments and our extensive inventory of spare parts assures you will be up and running quickly. If you need help identifying a part number, check out our Parts Catalog.
EST Analytical services all brands of purge and trap concentrators and auto-samplers manufactured by EST Analytical, Tekmar Teledyne and OI Analytical including the Archon and 4552. In addition, our extensive knowledge of GC and GC/MS systems eliminates the "finger pointing" that can take place between manufacturers of different system components.
In addition to our toll free technical support, EST Analytical has expertly trained Field Service Engineers throughout the country to assist you directly in your laboratory. Our personnel routinely service the major brands of GC, GC/MS products and most detectors. Our labor rates are among the most competitive in the industry. Every Field Service Engineer carries a substantial inventory of parts and our ability to pre-diagnose the source of the problem assures you that your systems will be repaired promptly. Travel is charged one way on a Zone basis. Please call for additional information.
EST Analytical offers a range of contract options including:
Full Service Contract- Unlimited on-site service calls and technical support, all repair parts and 48 hours on-site response with travel charges included.
Parts Only Contract- For limited budgets we off parts only contracts. Either the customer or a PTS service representative can perform the repair.
Demand Service- is performed only when you need it. EST will attempt to respond on-site within 48-72 hours. The customer pays for all Zone travel charges, the EST hourly labor rate and parts associated with the repair.